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Flexsolve Ltd - Privacy Policy

Effective Date: 13th July 2025

 

Flexsolve Ltd is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR).

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1. Who We Are
Flexsolve Limited (Company Number 5480160) Registered Office: Leire House, Main Street, Leire, Lutterworth LE17 5EU

Email: office@flexsolve.com

2. Data We Collect

We may collect the following personal data:

  • Name

  • Email address

  • Company information

  • IP address

  • Cookies and usage data

3. How We Use Your Data

Your data is used for the following purposes:

  • Responding to inquiries and contact form submissions

  • Sending newsletters and marketing communications (with opt-in/opt-out)

  • Providing access to downloadable products

  • Managing user accounts

  • Website analytics and performance tracking

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Consent (e.g., marketing communications)

  • Contract (e.g., providing access to paid products)

  • Legitimate interests (e.g., website analytics)

5. Cookies

We use cookies to improve your experience on our site. A cookie banner will be implemented to allow users to manage their preferences.

6. Data Sharing

We may share data with trusted third parties such as:

  • Google Analytics (for site analytics)

  • Microsoft CRM (for customer relationship management)

  • All third parties are required to adhere to strict data protection standards.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access your data

  • Request correction or deletion

  • Object to or restrict processing

  • Data portability

  • Withdraw consent at any time

9. Security

We implement appropriate technical and organizational measures to safeguard your personal data.

10. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

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Contact Us: For any privacy-related inquiries, please email office@flexsolve.com.

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